Self-service password reset made easy (and secure)
Enable employees to safely reset passwords across Active Directory, Entra ID, and Google Workspace — all while enforcing MFA.
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The hidden cost of forgotten passwords
Forgotten passwords and locked accounts are an IT drain, flooding your helpdesk with tickets.
Meet Netwrix Directory Manager
- Reduce helpdesk workloads
Empower users to reset their passwords and unlock accounts securely through a self-service portal. Routine tickets disappear, freeing your IT team to focus on higher-value work. - Recover faster with less downtime
Employees regain access in minutes — without waiting on IT for simple resets. Productivity stays on track. - Improve security and compliance
Every reset is protected by MFA and logged for audit readiness. Password policies ensure compliance across your identity systems.
An employee forgets their password on Monday morning — right before a client call.
Without Netwrix Directory Manager,
they file a helpdesk ticket and wait 15, 30, or even 60 minutes. Meeting missed. Frustration builds.
With Netwrix Directory Manager,
they open a secure portal, verify their identity with an MFA prompt, and reset their password in under two minutes. They’re back to work before their coffee cools.
Meanwhile, a malicious actor tries to exploit the old reset process by impersonating an executive.
In a traditional setup
this deception might succeed.
With Netwrix Directory Manager,
every password reset requires verified identity. The impersonator fails MFA and the attempt is logged and flagged for review.
Security you can trust for every password reset
Mitigate security risks with multi-factor authentication
Require users to verify their identity using MFA methods such as authenticator apps, SMS, email, security keys, or linked accounts before a reset is permitted.
Save time and money with self-service password resets
Empower employees to reset passwords and unlock accounts independently, reducing helpdesk tickets and downtime.
Set strong password rules to ensure compliance
Enforce administrator-defined password complexity, block weak or breached passwords, and maintain compliance with internal and external regulations.
Delegate helpdesk tasks with controlled permissions
Allow helpdesk users to assist within defined limits, while logging all activities for security and compliance.
"We would be lost without Netwrix Directory Manager. There just is nothing like it that has the functionality and ease of implementation. The solution has met every one of our technology challenges."
Paul Lubold, Manager for Infrastructure & Operations
Office of Attorney General’s Information Technology Section
Why choose Netwrix Directory Manager?
Seamless integration
Works with your existing ITSM, ticketing, and security tools, including ServiceNow, to automate password and directory tasks without disrupting workflows.
Part of unified directory management
Beyond password resets, Netwrix Directory Manager automates user and group management, provisioning, and access reviews — helping keep your directory clean, secure, and compliant.
Fast deployment, immediate value
Deploy quickly with minimal setup. Start automating directory tasks and improving efficiency in hours, not months.
