IT services company enables business growth by improving password management with Netwrix Password Secure

Challenge

• Limited collaboration and high admin burden
  Lobster was expanding quickly and needed to ensure employees could securely and efficiently access shared database instances. However, the company’s existing password management tool didn’t support multiple users working within the same database, which created operational bottlenecks. Managing access for more than 1,500 customers separately also resulted in heavy administrative overhead.
• Complex and disconnected access management
  The previous solution required a separate client software for SSH and RDP connections, making it difficult for employees to work independently from operations. This fragmented approach slowed down productivity and complicated access control.
• Transitioning to a new browser environment
  As the company prepared to replace Chrome as its default browser, it needed a password management solution that could automatically launch and integrate with the new browser without disrupting daily workflows.
• Meeting compliance standards
  Finally, Lobster needed an enterprise-grade password management system that could help it comply with ISO standards and improve password governance company-wide. Lobster was growing rapidly and needed to ensure that all employees could easily and securely access database instances and work together.

Netwrix solution

Netwrix Password Secure is a comprehensive solution that met all of Lobster's requirements. It offers a broad range of functionality, from password sharing to logging of all access events, and has an intuitive interface with clear structure. With Netwrix Password Secure, the company has gained the following benefits:

• Stronger security. With the self-hosted Netwrix Password Secure solution, Lobster keeps its data in-house, rather than in the cloud, so it can maintain full control. 
• Granular access control. With the role-based access control (RBAC) in Netwrix Password Secure, the company is able to map all roles and teams in accordance with its structure, enabling secure data access and password sharing.
• Flexibility and ease of use. Thanks to its simple design and powerful functionality, Netwrix Password Secure was quickly adopted by employees. Browser extensions for Safari, Chrome and Edge enable employees to quickly start an RDP or SSH connection and work flexibly on the web.
• Improved productivity. Netwrix Password Secure gives each user their own database access, allowing simultaneous work without overwriting or losing data sets. Employees no longer need to take turns to access the database. 
• Streamlined compliance. The ability to document all processes in Netwrix Password Secure through auditing and reports helps with ISO certification. Employees are automatically notified when certain actions are performed in Netwrix Password Secure, and activities can be viewed and tracked conveniently in the logbook.

Key benefits

• Enabled compliance with ISO requirements for password management
• Increased employee productivity
• Strengthened cybersecurity through improved password management and full control over password storage location