Railway machinery service company streamlines business by improving password management with Netwrix Password Secure
Challenge
- Enforce least privilege while ensuring secure data access
Plasser Robel Services needed to ensure that sensitive data was securely accessible across all locations. The company required a solution that made it easy to grant each user access only to the credentials they were authorized to use, in line with least-privilege principles. - Reduce the IT burden with simplified password management
Business users needed an intuitive way to manage passwords without relying on IT for routine tasks. The goal was to streamline access while minimizing support requests and administrative overhead. - Maintain business continuity with flexible credential access
To keep operations running smoothly, employees needed to securely access their credentials from any location. In addition, colleagues needed a way to use shared or delegated credentials when someone was unavailable due to illness or holiday, ensuring uninterrupted workflows.
Netwrix Password Secure greatly reduces the burden on IT: Whereas employees still had to remember up to 20 passwords, now one click is enough to log in — without the employee even knowing the password.
Lutz Prager, Network Administrator at Plasser Robel Services GmbH
Netwrix solution
With Netwrix Password Secure, Plasser Rober Services has achieved all of the following benefits:
- Accurate access provisioning. With the role-based access control (RBAC) in Netwrix Password Secure, each employee can easily be granted access to only the credentials they need according to their role or roles in the company. This personalized approach to granting access rights enables user productivity while enforcing least privilege.
- Improved business continuity. If an employee is absent, their passwords can be temporarily assigned to a colleague. Employees can also securely log in from their home office or while travelling via a VPN connection or the web client.
- Reduced IT workload. Because employees now have to remember only their master password, administrators have seen a significant decrease in password-related help requests.
- Simple scalability. Plasser Rober Services plans to extend use of Netwrix Password Secure to field employees. The solution’s multi-tier architecture makes it easy to support additional users simply by adding servers.
Now access to passwords is granted on need-to-know basis only, which had a huge impact on overall security.
Key benefits
- Eased IT burden by reducing the number of calls for password resets
- Improved business continuity by enabling secure sharing of credentials
- Improved security through role-based provisioning of access
Customer profile
Plasser Robel Services provides a wide range of services to keep construction sites running, including machinery, spare parts, tamping unit and uptime services. The company has 250 employees across three locations in Germany.
Plasser Robel Services provides a wide range of services to keep construction sites running, including machinery, spare parts, tamping unit and uptime services. The company has 250 employees across three locations in Germany.
Netwrix Applications
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